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Refund Policy

As part of our terms and agreement we will be using this refund policy to govern and guide returns and refunds related to transactions on this website. Buy using our website and engaging in transactions on our website you agree to abide by our refund policy. Note that ChatBot Community website ,which refers to [ https://chatbotcommunity.com ], is not responsible for refunds related to extra paid services provided by authors or sellers who sell at our shop. If you do not accept our refund policy you have the right to refrain from making a purchase on our website . NOTE: If buying a bot template you have 7 days to request a refund counting from the day of the purchase. After 7 days we reserve the right not to issue you a refund. By buying from our store you also accept the rules provided by the author about using the template or the product which will be displayed in the description area of the product. 

This refund policy is written in 2 parts. [ Customer Refund Policy and Author Refund Policy ] Please scroll all the way down for Author Refund Policy]

Customer Refund Policy For Bot Templates

Products ( Themes or templates or any other product offered for purchase ) sold at our store are made available buy authors who may or may not be members on this website. Each product is assigned an author which is the creator or original designer or writer of the product, however, refund request must be sent to ChatBot Community website. Please send an email to refunds@chatbotcommunity.com . Before requesting a refund you must agree to have already done the following:

a. You read the rules the author gave in the product description area and have also read the documentation guide that came with the purchase of the template, theme or product.
b. You have used or tested the product.
b. Initiated contact with the author of the product for help at least 2 times and have made it known to the author you intend to request a refund from us.

Each author is responsible to you for items you purchase by making sure the item you purchased is exactly as described, has either file or video documentation and also support is available to you the buyer if needed. These rules are based on consumer laws that we think are the best measuring stick to apply to transactions that happen on our website so you as the buyer have a consistent experience and know what to expect from all authors.

Here are the conditions in which we can give a refund on an item you have purchased:

Item Purchased is "not as described"

An item is "not as described" if it is materially different from the item description or preview so you should expect the author to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" you will be entitled to a refund. You can start by letting the author know. If you are not satisfied with the response, please let us know.

Item doesn't work the way it should

If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item. If this reason is stated by you as reason for refund, we reserve the right to ask for access to your Facebook page to test and check if the item you purchased is working like it's suppose to or not. 

Item has a security vulnerability

If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate time frame then you are entitled to a refund of that item.

Item support is promised but not provided

If an author advertises their item as including item support and you are not provided that support you will be entitled to a refund of your purchased support.

Conditions that will not warrant a refund within 7 days of purchase.

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don't want it after you've downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Resolving disputes

If you and an author can't come to an agreement about a refund, you can raise a dispute by sending an email to refunds@chatbotcommunity.com .

 

 

Author Refund Policy For Bot Templates

If you have a template or theme you wish to sell, you can do so on our website. Please contact support@chatbotcommunity.com if you wish to sell. As the creator, designer, author or owner of your items, you are responsible to people who buy them at our store. These rules are based on consumer laws that we think are the best measuring stick to apply to transactions that happen here on our website. If for any reason you do not like this refund policy we cannot add your products to our shop.

After a purchase is made, we will hold funds for at least 7 days which is the grace period time given to the buyer to request a refund or keep the product if they like it. If the buyer is pleased with the product, you will receive the funds from us after 7 days has passed from the time of the purchase. If they buyer shows us enough proof for refunds, we will use the held funds for the refund. We recommend you provide all support needed by the buyer to remove or reduce desire for refunds.

Here are the situations in which we expect to give a refund on your item and related services if requested by the buyer:

Item is "not as described"

An item is "not as described" if it is materially different from the item description or preview so be truthful when it comes to the features and functionality of your items. If it turns out the item is "not as described" we are obligated to use funds we got from the buyers to refund buyers of that item.

Item doesn't work the way it should

If an item doesn't work the way it should and can't easily be fixed we are obligated to use funds we got from the buyers to refund buyers of that item. This includes situations where your item has a problem that would have stopped a buyer from buying it if they'd known about the problem in the first place. If the item can be fixed, then you should do so promptly by updating your item otherwise you are obligated to refund buyers of that item.

Item has a security vulnerability

If an item contains a security vulnerability and can't easily be fixed you are obligated to refund buyers of the item. If the item can be fixed, then you should do so promptly by updating your item. If your item contains a security vulnerability that is not patched in an appropriate time frame then we are obligated to use funds we got from the buyers to refund buyers of that item.

Item support is promised but not provided

If you promise your buyers item support and you do not provide that support we are obligated to use funds we got from the buyers to refund buyers of that item.

When a refund does not need to be given

If your item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • they don't want it after they've downloaded it;
  • the item did not meet the their expectations;
  • they simply change their mind;
  • they bought an item by mistake;
  • they do not have sufficient expertise to use the item;
  • they can no longer access the item because it has been removed (we advise buyers to download items as soon as they buy them to avoid this situation).

 

Refund Policy on Merchandise

We do not refund print merchandise at our store. This includes all clothing and items with design print on them. The order goes to print only when you complete your payment. We don't have them stored in inventory so making changes or replacement after item is sent to production will not be in our best interest. You agree to carefully select exactly what you are looking to buy when shopping on our website. This includes carefully choosing the item, and selecting the color or size you really want, making sure you entered in the right shipping address and name. We are not responsible for your error. You are always welcome to reorder and make payment to get another order through us if you are not happy with a previous choice you made.

If you believe your order was faulty. For example you received a wrong color or size or wrong item that contradicts what you selected on our website we will like to work with you to fix that. Please take a picture of the product and send it to support@chatbotcommunity.com. Yes, we require photograhic proof to make a decision. Please do not forget to include your name, order number, and address. You agree to abide by our decision whether to issue a refund or decline a refund on merchandise.

Resolving disputes

If you and your buyer can't come to an agreement about a refund, ChatBot Community website will investigate the matter and try to resolve the issue. We will make a decision based on all available information and if we decide to issue a refund we will process the refund on your behalf using funding received from buyer. Note that refunds investigation may delay or prevent the release of funds to you. 

Happy Selling and Buying.